Articles on: FAQ and Accordions

New theme, FAQ are not appearing anymore. How can I resolve this?

If there is a new theme or if the theme is updated, there is a chance that our parent js code as well as FAQ codes are not carried to the new theme. To resovle this please follow the following steps

Use the change theme link on Dashboard

Select the live theme and click install

This will complete the install of parent js code.

Please check if the FAQ are appearing on the respective locations in the new theme.

Incase if the FAQs are not appearing, then please reinstall the FAQ specific code using install tab inside each FAQ.

Re-install FAQ

Please let us know if FAQs are not appearing after following the above mentioned process. Our support team will be happy to assist.

Updated on: 18/08/2021

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