Sometimes, to resolve the ticket, our team would need access to the store. When this is the case, our team will request a limited permission collaborator access via Shopify. Store owners can then approve the request. Requests can be approved in 2 ways:

Email - When we send request, store owners receive an email from Shopify to the registered email address of the store. Approval can be granted by clicking the link in the email.

From the store backend - Access can also be granted from the store backend. Please navigate to settings -> Plans and permission. On this page, please scroll down to collaborator and in this section you will see a request from Enorm Apps.

Note - We remove our access as soon as the work is completed and confirm by the store owner.

Click on settings and open Plans and permissions

Scroll down to Collaborator accounts section

Confirm the limited access and approve request
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