> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# How to grant collaborator access?

Sometimes, to resolve the ticket, our team would need access to the store. When this is the case, our team will request a limited permission collaborator access via Shopify. Store owners can then approve the request. Requests can be approved in 2 ways:

__ **Email ** __- When we send request, store owners receive an email from Shopify to the registered email address of the store.  Approval can be granted by clicking the link in the email.

__ **From the store backend** __ - Access can also be granted from the store backend. Please navigate to settings -> Plans and permission. On this page, please scroll down to collaborator and in this section you will see a request from Enorm Apps.

**Note** - We remove our access as soon as the work is completed and confirm by the store owner.


![Click on settings and open Plans and permissions](https://storage.crisp.chat/users/helpdesk/website/2fc2ddc9da00b400/image_kzzkx6.png)


![Scroll down to Collaborator accounts section](https://storage.crisp.chat/users/helpdesk/website/2fc2ddc9da00b400/image_w8jux2.png)


![Confirm the limited access and approve request](https://storage.crisp.chat/users/helpdesk/website/2fc2ddc9da00b400/image_9bxlxb.png)